Frequently Asked Questions
Get to know your Foxleaf favorites, find a routine that feels right, and get clear answers about shipping, returns, and shopping with us.
Products & everyday care
Which Foxleaf product is right for my routine?
For an evening body-care ritual, explore Magnesium Body Cream. Wild Yam Cream offers botanical moisture for a morning or evening routine. Kids Magnesium Cream is designed for parent-led massage, while Hemp Seed Oil Balm provides a cooling feel for targeted massage. Each product page includes its formula, texture, and directions.
How do I apply Magnesium Body Cream?
Massage a small amount into clean, dry skin, focusing on areas such as your legs, feet, or shoulders. Follow the directions on your jar. The lavender-and-arnica formula absorbs quickly and moisturizes without a heavy, greasy finish. For external use only.
When should I use Magnesium Body Cream?
It fits naturally into an evening massage or wind-down routine. Follow the product label for use. Think of it as a body-care ritual rather than a promise of a particular sleep result or a fixed time to notice a change.
How is Kids Magnesium Cream used?
An adult should massage a small amount into clean, dry skin according to the product label. The formula includes magnesium chloride, aloe, shea butter, dandelion root, arnica, and lavender essential oil. Patch test before first use, avoid the face and broken skin, and discontinue use if irritation occurs. For external use only.
What is Wild Yam Cream like?
Wild Yam Cream is a smooth, non-greasy botanical body cream made with wild yam extract, aloe, and nourishing plant oils. It leaves skin feeling soft and moisturized. Apply a small amount to clean, dry skin and massage until absorbed, following the label as part of your morning or evening routine. It comes in a 4 oz jar.
Does Hemp Seed Oil Balm contain CBD or THC?
Our Hemp Seed Oil Balm is made with THC- and CBD-free hemp seed oil, plus arnica, menthol, peppermint, and camphor. It has a cooling feel and comes in a 2 oz tin. Follow the label, wash hands after use, and avoid the face, eyes, broken skin, and heating pads.
Where can I check ingredients before purchasing?
Review the product page and the label for the formula you’re considering. Ingredients differ between products, so please do not assume every formula is suitable for the same sensitivities. If you need help confirming a specific ingredient before ordering, contact us.
Shipping, orders & returns
Is U.S. shipping free, and when will my order ship?
Yes, we offer free U.S. shipping. Orders received before 3 PM Eastern Time, Monday through Friday, ship the same business day. Orders placed at or after 3 PM, on weekends, or on holidays ship the next business day. Carrier transit time is separate from processing time, so same-day shipping does not mean same-day delivery. See our shipping policy.
Do you ship to Canada?
Yes. Available shipping options, charges, and applicable taxes for Canadian orders are calculated at checkout after you enter your delivery address. Free shipping applies to U.S. orders only. Review your checkout total before completing your purchase.
How do I track my order, and why might tracking not update yet?
Visit our order tracking page to check your shipment. A tracking number may be issued before the carrier scans the package; updates appear as the carrier processes it. If you need help, email customerservice@foxleaforganics.com with your order number.
What is your return policy?
You may request a return within 30 days of receiving your order. Standard returns must be unopened, unused, in their original packaging, and accompanied by proof of purchase. Contact us for authorization before sending anything back. Opened personal-care products, gift cards, and items marked Final Sale are excluded, with exceptions for damaged, defective, or incorrect products. Return shipping costs may apply. See the full refund policy for eligibility and refund details.
What should I do if my order arrives damaged or incorrect?
Inspect your order when it arrives and contact customerservice@foxleaforganics.com promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos when possible. We’ll review the issue and work to resolve it with a replacement or refund, as appropriate.
Can I cancel an order after placing it?
Contact us as soon as possible with your order number. We’ll make every effort to accommodate your request, but orders that have already been processed or shipped cannot be canceled. Those orders must follow the return process and eligibility requirements in our refund policy.
Retail partnerships
Can I carry Foxleaf products in my store?
Yes, we welcome wholesale inquiries from retailers. Visit our wholesale page and tell us about your business and the products you’re interested in. We’ll review your inquiry and follow up with current pricing, product availability, and next steps.
