Refund policy
Refund Policy
30-Day Return Request Period
You may request a return within 30 days after receiving your order.
Return Eligibility
Because Foxleaf Organics products are personal-care items, standard returns are accepted only when the product is:
-
Unopened and unused
-
In its original packaging
-
Accompanied by a receipt or other proof of purchase
Opened or used personal-care products cannot be returned for hygiene and safety reasons unless the product arrived damaged, defective, or incorrect.
Starting a Return
Before returning anything, contact us at customerservice@foxleaforganics.com. Please include your order number and the reason for your return.
If your return is approved, we will provide return instructions and, when applicable, a return shipping label. Products returned without prior authorization will not be accepted.
Unless the return results from a damaged, defective, or incorrect item, return shipping costs may be deducted from the refund.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us promptly if your product is damaged or defective, or if you received the wrong item.
Please include your order number and clear photographs when possible. We will review the issue and work to make it right through a replacement or refund, as appropriate.
Exceptions
The following items cannot be returned:
-
Opened or used personal-care products, except when damaged, defective, or incorrect
-
Gift cards
-
Items specifically marked “Final Sale”
Products purchased at a promotional or sale price remain eligible under this policy unless they were specifically identified as Final Sale.
Exchanges
We do not process direct exchanges. The fastest way to receive a different product is to return the eligible item and place a new order after the return is approved.
Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method.
Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect. Your bank or credit card provider may require additional time to post the refund.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We will make every effort to accommodate the request, but orders that have already been processed or shipped cannot be canceled and must follow the return process above.
Contact Us
For return or refund questions, contact: