Terms of service
FOXLEAF ORGANICS — TERMS OF SERVICE
1. About these terms
This website is operated by Foxleaf Organics, LLC, based in Kernersville, North Carolina. Throughout these Terms, “Foxleaf,” “we,” “us,” and “our” refer to Foxleaf Organics, LLC.
These Terms govern your use of foxleaforganics.com and purchases made through this website. By placing an order, you agree to these Terms and the applicable policies linked below. Our store is hosted on Shopify, which provides our e-commerce platform.
2. Eligibility and account information
You must be legally able to enter into a binding purchase agreement to place an order. If you purchase products for a child, you are responsible for reviewing the product’s labeling and determining its suitability.
Please provide accurate billing, shipping, and contact information. If you create an account, protect your login credentials and notify us if you suspect unauthorized use.
3. Products and product information
We aim to present accurate product descriptions, ingredient information, photographs, and pricing. Packaging and product appearance may vary from website images, and screen settings can affect displayed colors.
Review the label on the product you receive for ingredients, directions, and warnings. Contact us before use if the label differs materially from the website or if you have questions about a product.
Website content, articles, and customer reviews are provided for general information and are not individualized medical advice. Customer experiences vary and do not guarantee a particular result. Follow product directions and consult an appropriate healthcare professional when needed. Nothing in these Terms limits our responsibility to describe products truthfully.
4. Orders, pricing, and payment
Prices are displayed in U.S. dollars unless otherwise indicated. Applicable taxes and shipping charges, if any, are shown at checkout before you complete your purchase.
By submitting an order, you confirm that you are authorized to use the selected payment method.
We may decline or cancel orders because of unavailable inventory, suspected fraud, payment problems, shipping restrictions, or a material pricing or listing error. If an issue affects your order, we will notify you using the contact information provided. If we cancel an order after collecting payment, we will refund the amount paid for the canceled items and any associated charges.
Changes to listed prices apply to future purchases. Subscription changes are addressed separately below.
5. Shipping and delivery
Processing times, shipping availability, and related information are described in our Shipping Policy.
Shipping and delivery estimates are different. A tracking number may be issued before the carrier’s first acceptance scan. Carrier delivery estimates are not guarantees unless expressly identified as guaranteed.
Please review your shipping address before submitting an order and contact us promptly if a correction is needed. We cannot promise that an address can be changed after fulfillment begins.
Contact us about delayed, missing, or damaged shipments so we can investigate and help resolve the issue. Your rights under applicable law remain unaffected.
6. Returns, refunds, and order cancellations
Returns and refunds are governed by our Refund Policy.
To request cancellation or a change to a one-time order, contact us as soon as possible. We will review your request, but changes may not be possible once processing or shipment has begun.
These Terms do not remove any return, refund, or other consumer rights provided by applicable law.
7. Subscribe & Save
Subscriptions are optional. A one-time purchase does not enroll you in recurring deliveries or charges.
When you select a subscription and agree to its terms at checkout, you authorize recurring charges using your selected payment method at the price and frequency disclosed to you, including applicable taxes and disclosed shipping charges. Your subscription continues until canceled under the applicable subscription terms.
You can manage your subscription through the management link provided in your subscription emails or contact customerservice@foxleaforganics.com for assistance.
Cancellation timing and the treatment of orders already charged are explained in our Subscription Cancellation Policy.
We will notify you before material changes to subscription pricing or terms take effect and obtain any consent required by law. You may cancel before the affected renewal.
8. Promotions
Promotions and discount codes are subject to the conditions presented with the offer, including eligibility, expiration dates, and any combination restrictions. Subscription discounts apply as disclosed when you enroll.
9. Privacy and communications
Our Privacy Policy explains how we collect, use, and disclose personal information.
We may send communications necessary to process your orders, manage subscriptions, or respond to your requests. Marketing communications are handled according to your preferences and applicable law. You may unsubscribe from marketing emails using the link provided in those messages.
10. Website content and acceptable use
Foxleaf branding and original website content belong to Foxleaf Organics, LLC or their respective owners. You may use the website for personal shopping and informational purposes. Reproducing or commercially exploiting protected content requires permission unless otherwise permitted by law.
You must not use the website for fraud, unlawful activity, infringement, harassment, transmitting malicious code, or unauthorized access to our systems or another person’s information.
11. Reviews and feedback
Reviews should reflect genuine experiences and must not contain unlawful content or disclose another person’s private information.
When you submit a review for publication, you permit us to display it in connection with our products and business. We will not edit a review in a way that materially changes its meaning. We may moderate spam, fraudulent submissions, abusive content, and other inappropriate material. Negative feedback alone is not grounds for removal.
12. Third-party services and other sales channels
Our website may link to third-party websites or use third-party services. Those providers have their own terms and privacy practices.
These Terms apply to purchases through foxleaforganics.com. Purchases through Amazon, Walmart, or another retailer are also subject to that seller’s applicable purchase, delivery, and return policies. Separately agreed wholesale terms govern wholesale transactions where they differ from these Terms.
13. Website availability and limitations
We aim to maintain a reliable website but cannot guarantee uninterrupted or error-free access. We may make changes or temporarily suspend access for maintenance, security, or other reasonable operational needs.
To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the website. This limitation does not exclude liability for fraud, intentional misconduct, or any responsibility or consumer protection that cannot lawfully be excluded. It does not override express product promises or your applicable statutory rights.
14. Governing law and resolving concerns
These Terms are governed by the laws of North Carolina and applicable United States federal law, without depriving you of mandatory consumer protections that apply where you live.
Please contact us first about an order or website concern so we can work toward a resolution. Contacting us does not waive or restrict your legal remedies.
15. Changes to these Terms
We may update these Terms to reflect changes in our business, services, or legal requirements. Revised Terms will be posted on this page and apply prospectively. Changes will not retroactively alter the terms of an existing purchase. Material changes affecting ongoing subscriptions will be communicated as described above.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
16. Contact us
Foxleaf Organics, LLC
Kernersville, North Carolina, United States
Email: customerservice@foxleaforganics.com
Contact Foxleaf